FAQ

Frequently Asked Questions and Answers

Returns and Refunds Policy

  • You can return items within 30 days of delivery.
  • Items must be in their original condition and packaging.
  • Personalized or custom-made items cannot be returned unless faulty.
  • Contact our Customer Service with your order number and reason for return.
  • We’ll provide instructions on how to send your item back.
  • We begin processing refunds within 2 business days of receiving your return.
  • Refunds will be credited to your original payment method within 7-10 business days.
  • Shipping costs are non-refundable, unless the item is faulty.
  • Return shipping is at the customer’s expense unless the item is faulty.

Delivery

  • UK Standard Shipping: £3.49, free on orders over £50 (Royal Mail, 3-5 business days).
  • International Shipping: £14.99 (Delivery times vary by national carrier).
  • Orders are processed within 1-2 business days.
  • You will receive a confirmation email with tracking details once your order has shipped.
  • Import duties, taxes, and fees are the buyer’s responsibility. Please check local regulations before ordering.

Jewellery Care Instructions

  • Sterling Silver: Clean regularly with a silver polishing cloth to prevent tarnishing. Avoid abrasive cleaners and harsh chemicals.
  • Gold: Gently polish with a soft, lint-free cloth. Avoid using paper towels or tissues, as they may scratch the surface.
  • Gemstones: Wipe stones with a damp cloth. Never soak porous gemstones (e.g., opals or pearls) in water, and avoid contact with oils and chemicals that may dull the stones.
  • Enamel: Enamel charms or jewellery should be cleaned carefully with a soft cloth. Avoid exposing enamel to extreme heat or chemicals, as this may cause discolouration or damage.

.Store your jewellery in a cool, dry place away from direct sunlight and heat. Ideally, use the original jewellery box or a soft pouch.
Keep pieces separate to avoid scratching, especially for items with delicate surfaces or stones. You can use anti-tarnish strips for silver jewellery.
Avoid moisture: Moisture can accelerate tarnishing in silver and damage stones. Ensure your jewellery is completely dry before storing.

  • Remove jewellery before swimming, showering, or participating in activities where excessive perspiration could occur. Chlorine, salt water, and chemicals can damage precious metals and gemstones.
  • Apply perfumes, lotions, and hairspray before wearing jewellery to avoid chemical reactions that can tarnish metals and weaken stones.
  • Be cautious when wearing rings or bracelets while performing manual tasks, as certain gemstones or softer metals (like gold) may scratch or chip.

Jewellery Size Guide

  • Measuring your size: Use a ring sizer or visit a jeweller for precise measurement. Alternatively, measure a well-fitting ring’s internal diameter and compare it to a size chart.
  • Ring size tips: Measure at the end of the day when your fingers are warm for a more accurate fit.
  • Sweetie Bracelets: Measure your wrist and add 1-2 cm for a comfortable, flexible fit that allows movement but stays secure.
  • Charm Bracelets: For a snug fit that holds charms securely, measure your wrist and add 0.5 cm to 1 cm.
  • Standard Lengths:
    • 16 inches: Falls at the base of the neck, perfect for a classic, close-fitting look.
    • 18 inches: Sits on the collarbone, ideal for most pendant necklaces.
    • 20 inches: Falls just below the collarbone for a slightly looser fit.
    • 24 inches and above: These longer styles fall over the chest and are perfect for layering or statement pieces.
  • Choker sizing: For a snug choker fit, measure around your neck and add 1-2 cm.

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